Chowrangi

Six Sigma was the expression given as a synonym by Motorola in 1986 for their quality program. Since then, a general definition has developed, and it has become a useful technique for measuring quality. It has become a tool used particularly among technology driven companies such as Allied Signal, General Electric, Kodak, and Texas Instruments. What does it mean to be “Six Sigma” anyway? Its goal is to reduce output variability through process improvement. Six Sigma refers to an organizations measure of quality that strives for near perfection. What can it do for your organization? If your organization is focused on customer satisfaction, then Six Sigma will offer you a method and some tools for identification and improvement of both internal and external process problems to better meet customers’ needs by identifying the variations in your organization’s processes that might influence the customer’s point of view negatively.

The quality of a product is fundamentally determined by its design. What can be done in manufacturing is generally reactive and limited. In contrast, the impact of high quality in design goes well beyond improving end of line yield. It can also heavily influence the quality experienced by the customer. What do you think about Six Sigma? Has somebody here used it ever? What are your thoughts on it? Please share.

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