Comments on: PTCL DSL: Broadband Billing Blunders

by: hamzah

Tue, 28 Oct 2008 06:59:53 +0000

with world call droping its quality in service, i decided to get ptcl smart tv as a backup in the event of electricity outage as worldcall no longer guarantees cable services during power outages.. But PTCl SMart tv turned out to be more unreliable than world call.. FRom constant disconnections to shitty customer service..PTCL has truly gone to dogs. i had this ‘garbage’ service installed in mid september and i cant recall even one week where i havent complained to PTCL. My problems started with the installation. they claim that all you have to do is dial 0800.. no and order online and wait for 10 days, but trust me it never happens.. after 15 days nothing happened. i kept chasing the ppl who answer customer service helpline, but they too could not help. each one would come up with a unique reason, the best reason that i got was ” Sir actually the customer has made some changes to the order which is why there is a delay”. I lost my cool and screamed to her that im the fuking customer and i made no fuking changes. On the 20th day i gave up and attacked there office near point parktowers. i stormed in and got hold of the senior management. after throwing names and fighting they managed to promise me that it would be done the next day. oh and the shocking thing they said was that they had never recieved any order !!. Once the damn device was installed i thought i could now relax and enjoy there service, but the real trouble was yet to start. Ptcl smart tv is a great service if it works, but it never works.. from the decoder heating up to picture freezing .. there were always problems. Today as i type this my internet disconnects after every 3 mins.. if my internet stops my smart tv stops!.. i have been chasing them for the past 1 week but nothing has happened.. i plan to attack the office again lol.. Plz do not believe anyone when they say PTCL is great.. STAY AWAY FROM IT… i plan to get worlcall DTV and maxcom dsl.. i hear max has excellent customer service. this is my nightmarish experice that is still not over!. so while those who are not victims of ptcl, plz do remember me in your prayers..

by: asif

Thu, 25 Sep 2008 06:05:48 +0000

hi Shakir,

i am using LDN 512k Package , you can also try LDN .i never get any complaint .Helpline no is 111-600-111 and 111-600-222 you can get DSL connection.

for further details visit:www.link.net.pk

by: Shakir Lakhani

Tue, 09 Sep 2008 16:12:31 +0000

I have been using Maxcom for about two years, but now their service has deteriorated. I’ll be grateful is someone will give me the contact phone nos of Linkdotnet.

by: mohsin

Wed, 03 Sep 2008 05:19:33 +0000

hi Raheel,

it will strange for me that if we are paying to ISP and for this we need to wait for 6 weeks then it’s too much rubbish,PTCL is really a blunder with internet User’s specailly it’s broadband ,internet,V-fone services etc.

I dont know why they are introducing new and new services without the betterment of current services.

PTCl Should really think about this.

i have suggested u to even try LinkdotNet , it’s packages are really economical and even students can use them easily.

by: mohsin

Mon, 25 Aug 2008 05:47:54 +0000

Hi raheel,
u should not wait for pTCL more as i had a very bad experiance with PTCL specailly for it’s discounted packages .services are really pathatic and no benefot for discount.
u should go 4 LinkdotNet ,it’s packages really econimical and services are also good.

by: Raheel

Fri, 22 Aug 2008 10:30:35 +0000

I have a 1 MB PTCL broadband connection here in Islamabad. The connection often stucks and get disconnected. I have applied for student package and have to wait for more than 6 weeks.

PTCL Sucks

by: Kashif Aziz

Thu, 21 Aug 2008 13:00:08 +0000

@Sam: DSL connection depends on many factors including quality of your phone line, distance from the exchange and the exchange itself. PTCL / Gerrys / Linkdotnet all are good or worse depending on the above factors. You can also opt for wireless and go for Wateen. Their service is good but support and billing is nothing to write about.

Keep us updated on your decision and its results.

by: sam

Thu, 21 Aug 2008 11:40:32 +0000

I want to get a broadband connection of 512 KBps with unlimited download. Which one should i go for PTCL or WORLDCALL? Any other suggestions?

by: kashif

Wed, 30 Jul 2008 06:14:10 +0000

Hi Aamir,

you r right at your place but i have also very bad experiance with PTCL and at last i have shifted to LinkditNet ,got 1 MB and happy.

by: Neha

Thu, 03 Jul 2008 09:13:24 +0000

hi zain,

u r absolutely right,due to all these problems i shited to LDN.