PTCL Broadband: It commits but never delivers
It took 14 days for old connection to be terminated from exchange due to a glitch at previous providers’ end. On July 7th I received a call from PTCL support that my connection is activated. I have been given a number to contact Mr. Sohail (in Gulshan-e-Iqbal Exchange) who will deploy an installation team at my place. However every attempt to contact the guy was futile. In the next 4 days he never picked up his land line or cell phone neither responded to messages left at his workplace.
Disappointed, I contacted PTCL Toll Free support where a sweet voice took my complaint and on my query of whether PTCL is privatized or still a government department, I earned a sermon on few black sheep badmouthing everyone etc. My complaint was registered and I was told that it will be acted upon swiftly. However, 3 days passed and nothing happened.
During this time I used feedback form on PTCL web site to submit my complaint but nothing happened on that as well.
I was told by an insider that PTCL is concentrating on promotion only and they have no strategy in place for deployment and troubleshooting.
This experience highlighted the fact yet again that PTCL is really pathetic when it comes to customer support. While they are spending millions on promotion and Corporate Branding, they are not giving a damn for customer satisfaction. To conclude, PTCL Broadband commits but never delivers.
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November 7th, 2008 08:19 GMT
i have applied twice for broadband connection onece on 23 oct,2008 and once 29 oct,2008. bouth time i got the confurmation call that it will be instaled in 7 days, but i never recived. then on 6th nov. i cal the help line they replied that your order is cancled with no reasion. now i dont know whome i should complain. if i contact the local line man he says it is posible to get conection in my area.
November 6th, 2008 10:52 GMT
We have a PTCL conenction at home and have connected a wireless router to it. It works fine and connects to my computer, my brothers system, our PSPs, DSLs and XBOX.
I am ok with the service
August 21st, 2008 20:23 GMT
After 21 Days they cancel my ORDER.
Hi. I want share a experience with you. i Ordered for the PTCL Broadband on 31 July 2008. They commit to deliver it in 5 working days. but after 7 days it was still pending. i called on 1236 to forward my complain but no happens. then i call the DSL officer he call it will be done soon. but on 14 August it was not delivered. then i go to the PTCL Office and tell the situation to DSL Officers. he relpied that it will be done. when i say please do it soon. He say that dont pressurize us I will Write the NOT POSSIBLE to your line. after that i came back and keep on compalining on 1236. on 20 August the DSL Officer call me that the DSL service is not possible on your line. i am going to cancel your order. It is horrible for me because they took 21 days and dont give the service. It is shame on PTCL/. What can i done. they give me the tension for 21 days. Where to protest. They Bad Service. Shame on PTCL.
June 7th, 2008 23:17 GMT
Hi all !
For me the PTCL broadband is working all fine. I am still on copper wires. But they are also offering Fibre Optic connections’ to the end users. So overall I am satisfied with their facilities.
May 31st, 2008 19:50 GMT
its not only for Multan city, I’m in Lahore and cant explain that how many problems i’m facing, currently i’m in net cafe because of non connectivity of DSL…
i dont have any other option to say except saying BY BY PTCL!!!!
November 23rd, 2007 20:12 GMT
PTCL broadband sucks - I have ordered for 1Mbps but still after 3 weeks, I am on 256Kbps. They have no bandwidth for Multan city - so beware, before ordering - otherwise you would repent for your whole life.
I have called them a zillion times, and they have nothing to say other than “your port would be upgraded soon”..!
Also, the modem they are giving free with 12 months contract costs only 1000 Rs. Its China made, brand name is ZTE and it heats up with in 2 hours.
They don’t care for anyone’s values and they won’t listen to you.
And by the way, when their techs. came at my home, they took about 2 hours to setup a PPPoE connection, in their own modem, which only can take maximum of 2 minutes!!!
Shame on you PTCL, you bloody cheaters…!!
Please learn a lesson from me…
and don’t ever choose it as DSL Provider, if you are in Multan.
I wouldn’t forgive myself for my this biggest sin which i made by choosing PTCL, in my whole life!
Sorry guys, PTCL owes these bad words from me!
Nothing but repent!
03317012733
October 16th, 2007 07:54 GMT
This is so true. PTCL is such a shame. They announced that they have launched BraodBand in Multan on 1st Sep 2007.
But this is 16th Oct 2007 and when ever we call they say it is not launched in multan.
It is just a game of showing progress and they are not serious in anything.